Shipping policy



1. Order Processing Time
All orders are processed within 1 to 2 business days (Monday through Friday, excluding federal holidays). Orders placed after 2:00 PM EST or over the weekend will begin processing on the following business day. You will receive a shipment notification email with your tracking number as soon as your order has been dispatched.

2. Shipping Rates & Transit Estimates (United States)
We ship across the contiguous United States. Estimated delivery times depend on the shipping method selected at checkout:

  • Standard Shipping: 3–5 Business Days — FREE

  • Express Shipping: 2–3 Business Days — $14.99

Note: Total delivery time = Processing time (1–2 business days) + Transit time. Delivery times are estimates provided by shipping carriers (USPS, UPS, FedEx) and may vary slightly due to weather or peak holiday delays.

3. Order Tracking
Once your shipping confirmation email arrives, please allow up to 24 hours for the tracking link to activate and update carrier scans. You can track your shipment anytime via the tracking link provided in your email confirmation.

4. Address Changes & Undeliverable Packages
Please ensure your shipping address is accurate before submitting your order. If you need to make a correction, contact us immediately at admin@maximumjewelry.com. Once an order has entered processing or dispatch, we cannot modify the destination address. Packages returned to us due to an invalid address may incur additional re-shipping fees.

5. Damaged, Lost, or Missing Packages

  • Damaged Items: If your item arrives damaged in transit, please contact us within 7 days of delivery at admin@maximumjewelry.com with photos of the damaged item and packaging. We will promptly issue a replacement or refund.

  • Lost Packages: If your tracking number shows delivered but you have not received your package, please check around your property or with neighbors first. If it remains missing, contact us at admin@maximumjewelry.com so we can open a carrier investigation.

6. Contact Us
For any questions regarding your shipment or order status, reach out to our team:

  • Email: admin@maximumjewelry.com

  • Hours: Monday – Friday, 9:00 AM – 5:00 PM PST